Council of Accountable Physician Practices
Patient Expectations and the Accountability Gap
Study to understand the gaps between what patients want and what they get from their care experiences.
Project Overview
The member health care systems of the Council of Accountable Physician Practices believe that their form of coordinated, value-based, patient-centered care yields better health outcomes and patient experiences. They desired to measure patient experiences nationally to see how many people were actually receiving this kind of care and how much progress had been made in health care delivery reforms.
The Solution
CAPP partnered with Nielsen Strategic Health Perspectives to survey 30,007 U.S. consumers and 626 physicians. The survey measured respondents’ experiences with the five patient benefits associated with effective accountable care: care team coordination, prevention, 24/7 access, evidence-based medicine, and patient and physician access to and use of robust information technology. Results revealed that only half of patients are experiencing the benefits of coordinated care and only about one-third have 24/7 access to care outside of the emergency department. The report also found sluggish progress in the use of health information technology at that time to connect doctors and patients, and that patients, including those who are obese and at risk for chronic illness, do not report receiving prevention counseling from their physicians. The study was released in a joint forum presented by CAPP and the Bipartisan Policy Center: “Better Together Health: Patient Expectations and the Accountability Gap,” held at the Center for Total Health in Washington, D.C.
As the consulting communications director for CAPP, I consulted on the study design and directed the communication strategy to present and promote the results.
Target Audiences
- Health care leaders
- Policy thought leaders